All full price artworks are listed with a 3 months instalment payment option.
Customers are required to pay off the full price of the artwork either in full or in 3 monthly instalments including postage (complimentary within UK)
If 3 months instalment payment is chosen, items are shipped on the day the last instalment is paid the day of the full amount is cleared.
Items paid in full and cleared are shipped within 2 weeks from day of purchase.

Customers on some items can also choose to pay with Klarna. For Klarna's Terms and Conditions please refer to their website.

Please note we have a cancellation / rescheduling policy of 7 days.

 

Customers have the right to cancel or reschedule a booked class up to 7 days before the date of the class date for any reason. If you need to cancel or reschedule attending a class for any reason you must notify us on anna@annakosa.com in no less than 7 days before the date of planned class date.

 

For cancellation in less than 7 days ahead of the class we are not able to provide refund, but will do our best to reschedule the class purchase to another date. If the ticket is purchased less than 7 days ahead of the event, we are able to provide refund up to 48 hours ahead of the event, after this only reschedule the class for a later date.

 

If the customer does not find any date to reschedule to when intending to cancel, we can also offer to keep it as a credit for future.

 

If we need to cancel the event for any reason we will provide full refund via the original payment method.